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Replacements and Refund Policy

 

We stand by the quality of our products and offer a comprehensive money- back guarantee for all purchases made on our website. If you find any quality issues with the product you have purchased, please notify us via email,including pictures, within 24 hours of delivery. Upon verification by our team,if the issue is confirmed as a quality concern, you are eligible for either a replacement or a full reimbursement.

 

To facilitate a smooth return process, we require the returned product to be sent back to us within 6 days, in the same condition it was received, along with the original purchase bills. Please note that after the 6-day period,

eligibility for a replacement or refund expires, and we won’t be able to process your request.

 

It is important to be aware that shipping charges are non-refundable.

 

For any further questions, concerns, or to initiate a refund request, please contact us at sales@fitizen.in. Our dedicated customer service team is here to assist you promptly.

 

Thank you for choosing our products. We appreciate your understanding of and compliance with our replacement and refund policy.

Privacy Policy

This Privacy Policy outlines how your personal information is collected, utilised, and shared when you visit or make a purchase from our website (the “Site”).

 

Personal Information We Collect

When you visit the Site, we automatically gather specific information about your device, including details about your web browser, IP address, time zone, and certain cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and details about your interactions with the Site. We refer to this automatically-collected information as “Device Information.”

 

 

We collect Device Information using various technologies, including:

 

Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit All About Cookies .

 

Log Files: Track actions on the Site, collecting data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

 

Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

 

 

Additionally, when you make a purchase or attempt to do so through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.” When we mention “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

 

Text Marketing and Notifications

By entering your phone number during checkout, initiating a purchase, subscribing via our subscription form, or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers.

 

 

How We Use Your Personal Information

We use the Order Information to fulfill orders (processing payments, arranging shipping, providing invoices and order confirmations),communicate with you, screen orders for potential risk or fraud, and, in line with your preferences, provide information or advertising about our products or services.

 

Device Information is used to screen for potential risk and fraud, improve and optimize our Site, and generate analytics about how customers browse and interact with the Site.

 

Sharing Your Personal Information

We share your Personal Information with third parties to assist in using your Personal Information, as described above. For example, we use various marketing tools to power our online store and Google Analytics to understand how customers use the Site. You can learn more about their practices and opt-out options in their respective privacy policies.

 

We may also share your Personal Information to comply with applicable laws, respond to legal requests, or protect our rights.

 

Behavioral Advertising

We use Personal Information to provide targeted advertisements or marketing communications we believe may interest you. You can opt-out of targeted advertising through various platforms.

 

Facebook

 

Google

 

Bing

 

Opt-out of some services through the Digital Advertising Alliance’s opt-out portal .

 

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

 

Data Retention

When you place an order through the Site, we will retain your Order Information unless you request its deletion.

 

Changes

We may update this privacy policy periodically to reflect changes in practices or for operational, legal, or regulatory reasons. Please review this policy regularly for any updates.If you have questions or concerns regarding this Privacy Policy, please contact us at sales@fitizen.in

Shipping Policy

·     Note: Orders placed over the weekends are typically processed on Mondays.Upon dispatch, you will receive a tracking number to monitor the shipping progress of your order.

 

We offer the following shipping options during checkout:

·       Standard Shipping

·       Express Shipping

 

Free Shipping:

We provide free shipping on orders exceeding INR 999. For any additional inquiries or information related to our shipping and return policies, please contact us at sales@fitizen.in. We are here to assist you and ensure a seamless experience with our products and services. Additional shipping charges may apply if ordered internationally.

 

Terms & Conditions:

·          Availability:

Items offered are subject to availability. If an order is placed for an item that is not in stock, we reserve the right to

cancel the order and provide a refund. We will not be held responsible for any losses incurred by customers due to such

cancellations.

·         Display of Images:

Your browser may not support the display of images. The actual colours/finishes of handcrafted products may

marginally vary from the online display.

·         Handcrafted Variations:

Handmade items are susceptible to slight variations in size. Dimensions provided are indicative, and minor

differences are possible.

·          Price Changes:

Prices are subject to change at the sole discretion of Fitizen. Customers will be charged based on the prices

applicable at the time of order placement.

·         Liability for Declined Transactions:

 We, as a merchant, shall not be liable for any loss or damage arising directly or indirectly from the decline of

authorization for any transaction. This may occur if the cardholder exceeds the pre-set limit mutually agreed upon by

us and our acquiring bank from time to time.

 

These terms and conditions are designed to ensure transparency and a fair understanding of the terms governing transactions on our platform. By using our services, you agree to adhere to these terms. For any clarifications or

further information, please contact us at sales@fitizen.in

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